Personal Concierge Service
Concierge Communication will assign to each customer a bonded and screened personal concierge who is responsible for handling all aspects of your communication needs, including equipment training, quarterly on-site visits and 24-hour-a-day phone and email support.
Quarterly on-site visits include:
- Initial equipment delivery, set-up and training at your chosen location
- Exchange primary and backup BGAN rechargeable batteries with properly charged and conditioned batteries.
- System firmware upgrade (when needed)
- Training refresher and update for family members or associates
- Deployment of entire system and testing of all equipment and network connections
- Immediate substitution with company equipment for any equipment found not to be operating properly when deployed and tested during Concierge visit.
- Repair of equipment to factory specifications (equipment returned on next Concierge visit)